Written by Success-Team
Updated over a week ago
Reserves are held to protect your business against chargebacks or disputes. We set your reserves based on the transaction history in your account, as well as the information you provide in your profile, your industry, and how you’re using Sunrise Pay.
If your business processes payments at or above $10k in a given week, you may want to consider raising your reserve limit with us to ensure all your payments process as quickly as possible.
We automatically raise your reserve limit over time, but this process can take several months while developing an understanding of you and your business.
To fast track this process, you can send us one of the following:
The last six months of payments processing statements for your business if you've used another payments processor
The previous six months of banking statements for your business
We use either of the above only to measure the volume of payments you typically process so that we can set the right reserve limit for you. If we put it too high, we run the risk of exposing you to potentially fraudulent activity. If we put it too low, you may wind up with some payments being held in reserve when they don't need to be.You can send the requested documents to us either by email or via live chat in the Sunrise app during business hours. The process usually takes 2-3 business days to complete, and if you have any questions, our agents will be more than happy to assist you.